Fix a problem
Something did not save, upload, publish or download. Start here.
There are 5 guides in this section. Each one is written to be read on its own — you do not need the others first — and each opens with the short answer before the steps, so you can stop reading as soon as you have what you came for.
If the answer you need is not here, search the whole Help Center from the main page, or tell us what you were looking for. A question nobody could find an answer to is how the next guide in this section gets written.
Start here
All fix a problem articles
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My changes did not save
The usual cause is an unsaved section. Here is how to check, and what else it could be.
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My photo or media is missing
An image that uploaded but did not stick, or one that shows in the Portal but not publicly.
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I cannot upload a file
Format, size and the iPhone photo problem that catches almost everyone.
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I cannot publish my profile
What to do when the publish control is disabled or publishing fails.
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My share graphic will not generate or download
Missing sources, unavailable layouts, and downloads that go nowhere.
Other categories
Something missing here?
If the article you needed is not in this category, tell us what you were looking for.