I cannot publish my profile

There are two different problems here. This article is about the control failing. If you want to understand why a profile is private in the first place, Why your profile is not public is the one you want.

The control is disabled

CardCloser disables publishing when it would not work. Two things cause it:

1. Open the Profile tab and read the setup guide. It names any of the five required items still outstanding.
2. Save. A field that is complete on screen but unsaved counts as missing.
3. Open the Account tab and read Plan & access. If your free year has ended, publishing is unavailable until you continue on a paid plan.

Publishing errors

You get an error message when you publish.

Reload the Portal and try once. A single failure is usually a dropped request rather than a broken account.

Publishing appears to work but the link shows nothing.

Wait a moment and reload the public page. If it persists past a few minutes, tell us.

Your session expired.

Sign in again. An expired session cannot publish, and reloading is what surfaces that.

It fails every time.

That is a real defect and we want to know. Use Report a problem with what the error said.

The five required items

For reference, publishing needs all of these:

• Your full name — first and last.
• Your professional title.
• Your primary market.
• One public contact method.
• Your professional photo.

What to include if you report it

1. What the publish control looks like — disabled, or active but failing.
2. What Plan & access says.
3. The exact error message, if there was one.
4. A screenshot, if you can take one.